SHIPPING
At Acoseni, we are committed to providing our customers with timely and reliable delivery services across the globe. Please review the following details regarding our shipping processes and policies.
Order Processing
- All orders are processed within 1-2 business days.
- Orders placed during weekends or public holidays will be processed on the next business day.
Shipping Timeframes
We are pleased to offer global shipping with an estimated delivery window of 7-14 business days, depending on your location:
- North America (United States, Canada, Mexico)
- South America
- Europe
- Asia
- Africa
- Australia & Oceania
- Antarctica (shipping is subject to regional accessibility and restrictions)
Please note that the delivery times may vary slightly due to factors such as customs clearance, local postal service efficiency, and the remoteness of your destination.
Shipping Costs
- Standard Shipping: Free on all orders worldwide.
- Expedited Shipping: Available in select regions, with costs calculated at checkout.
Tracking Your Order
Upon shipment of your order, you will receive a confirmation email containing a tracking number, allowing you to monitor the status of your delivery in real-time.
Customs, Duties, and Taxes
International shipments may be subject to customs duties and taxes based on your country's regulations. Please be aware that Acoseni is not responsible for any additional fees incurred at customs, and these charges must be settled by the recipient.
Delayed or Lost Shipments
In the event of a delay beyond the estimated shipping period or if your order appears to be lost in transit, kindly contact our support team at info@acoseni.com. We will promptly investigate the issue and take the necessary steps to resolve it, including reshipment if necessary.